Privacy Policy

At Revive Sports and Remedial Massage, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Notice explains what personal information we collect, why we collect it, how we use it, how long we keep it, who we may share it with, and your rights under UK data protection law.

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This notice applies to all personal information collected through our website, online booking system, email, telephone and during your appointments.

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Revive Sports and Remedial Massage is the Data Controller for the personal information collected in connection with our services.

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The Information We Collect

 

Depending on how you interact with us, we may collect:

• Your full name

• Postal address

• Email address

• Telephone number

• Emergency contact details

• Relevant medical history and current health information

• Appointment and treatment records

• Payment information (processed securely by third-party payment providers)

• Website usage information, including your IP address, browser type and device information

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If you purchase a gift voucher, we may also collect the recipient's name and postal address where required.

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Where We Obtain Your Information

 

Most of the personal information we process is provided directly by you.

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Where appropriate, we may also receive relevant information from:

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• Your emergency contact

• Another healthcare professional involved in your care (with your consent where required)

• Information you provide through our online booking system, ClinicSense.

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Why We Collect Your Information

 

We collect and process your information to:

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• Arrange and manage appointments

• Provide safe and effective massage treatments

• Maintain accurate treatment records

• Meet our legal, insurance and professional obligations

• Respond to enquiries

• Process payments

• Improve our website and services

• Contact you regarding appointments or important service updates

 

Health information is collected only where necessary to ensure your treatment is safe, appropriate and tailored to your individual needs.

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Legal Basis for Processing

 

We process your personal information in accordance with the UK General Data Protection Regulation (UK GDPR).

Our lawful bases under Article 6 UK GDPR include:

• Article 6(1)(b): Processing is necessary for the performance of our contract with you by providing treatment.

• Article 6(1)(c): Processing is necessary to comply with legal and regulatory obligations.

• Article 6(1)(f): Processing is necessary for our legitimate interests in operating and improving our business, provided those interests do not override your rights and freedoms.

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Health information is classified as special category personal data. We process this information under Article 9(2)(h) UK GDPR where processing is necessary for the provision of healthcare-related services and in accordance with Article 9(3) UK GDPR.

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Marketing Communications

 

We will only send marketing emails or promotional information where you have chosen to receive them.

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Where marketing is based on your consent, you may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before it was withdrawn.

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You can unsubscribe at any time by contacting us or by using the unsubscribe link included in our marketing emails.

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How Long We Keep Your Information

 

Treatment records, health questionnaires and appointment history are retained securely for seven years following your last treatment, unless a longer retention period is required by law, professional guidance, insurance requirements or to establish, exercise or defend legal claims.

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Where processing is based on consent (such as marketing communications), your information will be deleted or anonymised once consent is withdrawn unless we are required to retain it for another lawful reason.

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Accessing or Updating Your Information

 

You may request access to the personal information we hold about you or ask us to correct inaccurate or incomplete information by contacting:

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Nikki Howells
Revive Sports and Remedial Massage

Email: info@revive-yourself.co.uk

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Sharing Your Information

 

Your personal information is treated as strictly confidential. We will never sell, rent or trade your personal information.

Information will only be shared where:

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• You have given your consent (where required)

• It is necessary to support your treatment

• We are legally required to do so

• It is necessary to protect your health or safety

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With your agreement, we may communicate with other healthcare professionals involved in your care where this would benefit your treatment.

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We use carefully selected third-party service providers who process personal information on our behalf as Data Processors. These providers are contractually required to protect your information and may only process it in accordance with our instructions and applicable data protection law.

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Third-Party Service Providers

 

To help us deliver our services, we use trusted third-party providers who process personal information on our behalf. These include:

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• ClinicSense – our secure practice management system for appointment booking, client records, health questionnaires and treatment notes.

• Square – our secure payment processing provider for online payments.

• Google Analytics – to help us understand how visitors use our website and improve its performance and user experience.

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These providers only process personal information where necessary to provide their services and are required to maintain appropriate security and confidentiality measures.

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Online Booking

 

We use ClinicSense to manage appointments, client records and our online booking system.

Information stored within ClinicSense may include:

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• Name

• Contact details

• Appointment history

• Health questionnaire

• Treatment notes

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ClinicSense acts as a Data Processor on our behalf and processes personal information securely in accordance with applicable data protection legislation.

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Payments

 

Online payments are processed securely through Square.

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Revive Sports and Remedial Massage does not store your debit or credit card details.

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Square processes payment information securely in accordance with recognised industry standards, including PCI DSS.

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International Transfers

 

Some of our trusted service providers, including ClinicSense, Square and Google, may transfer or process personal information outside the United Kingdom.

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Where this occurs, appropriate safeguards are in place to ensure your personal information remains protected in accordance with UK GDPR, including the use of approved contractual safeguards where required.

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Health Questionnaires

 

Before your first appointment, you will be asked to complete a confidential health questionnaire.

You may also be asked to update your information before future appointments to ensure your treatment remains appropriate and safe.

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Health questionnaires and treatment records are stored securely within ClinicSense. Access to these records is restricted to Nikki Howells unless disclosure is required by law.

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Contact Information

 

Your email address and telephone number may be used to:

• Confirm appointments

• Send appointment reminders

• Notify you of cancellations or changes

• Provide information relevant to your treatment

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We will never use your contact details for marketing without your consent.

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Emergency Contact Information

 

Emergency contact details are collected solely for use in the event of a genuine medical emergency or safeguarding concern.

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They will only be used where necessary to protect your health or safety.

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Cookies

 

Our website uses cookies to help it function effectively and improve your browsing experience.

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With your consent, we use Google Analytics to collect information about how visitors use our website, such as which pages are visited, how long visitors spend on the site and how they navigate between pages. This information is collected in an aggregated and anonymised form where possible and helps us improve the performance, functionality and user experience of our website.

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Google Analytics cookies will only be placed on your device if you have given your consent through our cookie banner, in accordance with the Privacy and Electronic Communications Regulations (PECR).

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You can withdraw or change your cookie preferences at any time through our cookie preferences tool or your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.

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For more information about how Google processes personal information, please refer to Google's Privacy Policy.

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External Websites

 

Our website may contain links to third-party websites.

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We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy notices before providing personal information.

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Keeping Your Information Secure

 

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse, alteration or disclosure.

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All client records, including health questionnaires and treatment notes, are stored securely within ClinicSense, our practice management system. Access to your records is restricted to Nikki Howells and is protected by secure login credentials and access controls.

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Electronic information is stored using secure cloud-based systems, and payment card details are processed securely by Square. Revive Sports and Remedial Massage does not store your debit or credit card details.

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Although no method of electronic transmission or storage can be guaranteed to be completely secure, we regularly review our security practices to help safeguard your personal information.

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Children's Information

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Revive Sports and Remedial Massage does not provide treatment to anyone under the age of 18.

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We do not knowingly collect personal information from children. If we become aware that personal information relating to a person under 18 has been provided to us, we will take appropriate steps to delete it unless we are legally required to retain it.

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Automated Decision-Making

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We do not carry out automated decision-making or profiling that produces legal or similarly significant effects.

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Changes to This Privacy Notice

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This Privacy Notice may be updated from time to time to reflect changes in legislation or our business practices.

The latest version will always be published on our website and will include the date it was last updated.

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Your Rights

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Under UK GDPR you have the right, in certain circumstances, to:

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• Be informed about how your personal information is used.

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request erasure of your personal information where applicable.

• Request restriction of processing.

• Object to processing based on legitimate interests.

• Receive a copy of your information in a portable format where applicable.

• Withdraw consent where processing relies on consent.

• Not be subject to decisions based solely on automated processing that produce legal or similarly significant effects.

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Further information is available from the Information Commissioner's Office (ICO).

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Contact Us

 

If you have any questions about this Privacy Notice or how we handle your personal information, please contact:

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Nikki Howells
Revive Sports and Remedial Massage

Email: info@revive-yourself.co.uk

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Complaints

 

If you have concerns about how your personal information has been handled, please contact us first so we have the opportunity to resolve the matter.

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If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

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Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

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Legal Information

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Personal information is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

Revive Sports and Remedial Massage is registered with the Information Commissioner's Office (ICO).

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ICO Registration Number: ZC185251